About Us

Whether you’re in insurance, a government body, municipality, banking, telecoms, retail or other industry, we offer our clients best in class, stringently vetted, specialist service solutions under one vision and ethos.
Our service is supported by unique technologies and people who live to exceed customer expectations and grow their client’s businesses. This approach has cemented our role as a disruptor and leader in our industry, which has allowed us to become one of the world’s best niche BPO’s.
Success lies in our commitment to innovation, technology and business transparency. Our systems enable a single view of customer’s data through a full-service solution whereby clients receive fully captured and reported incident response data.
Wanjigi Holdings ethos of serving people through a diverse and inclusive offering and partner network, provides bespoke solutions for their clients. Our values of working SMART, being HONEST and delivering STRONG, guides all levels of operation to consistently deliver our best.

Our Mission

To develop strong foundations and use them as a basis for growth, which benefits not only us, but our clients and communities.

Our Values

Honesty, integrity and an ethical approach to every aspect of our business and give our clients peace of mind.

We Provide Best Services

Our business revolves around Business Process Outsourcing – we help you run your business more effectively and efficiently by taking responsibility for various processes.

Call Centre Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical workshop.

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HR and Payroll Services

If you have been running payroll alone, you will know the many problems this creates. However, if you have a business that you wish to grow, it is high time you looked at how to implement global payroll services with their automated offerings can help smaller businesses achieve their business goals. Many small businesses are identifying the need to automate their payroll with simple and effective software, allowing resources to be devoted to the business areas that foster growth. If your business is to compete, then you are going to have to look at your business payroll needs.

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Lead Generation

Engage your customers 24/7 and make more sales with your own, professional website. With our Integrated Solutions, you can create content, publish ads, reach more customers and drive new leads.

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Recruitment and Placement

GSS is a dynamic South African recruitment agency specialising in permanent, temporary and contract positions. We specialise in sourcing top candidates in Finance, Office Support, Human Resources, Technical, Retail and FMCG roles.

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Testimonials

Just had an AMAZING encounter with Wanjigi Holdings! Spoke with Martin & Given. It’s like they fired the old, and brought in the new! The vibe and energy is just great! If our clients receive the same encounter, consistently I am comfortable and happy! They have now what they call happy hour – where there is an influx of calls between 2 – 3, and not allowed to make outbound calls, seems like a good system! Tanja legitimately said that they are so happy that they are receiving huge amounts of calls, and sounded very happy bout it! I honestly thought I dialled the wrong call centre/number at some point.
Angel Hall
Sales and Distribution
My very first contact was with a gentleman by the name of Professor who took down all my details and told me that he would escalate the matter to his supervisor, Alpheus Tebeila, due to the nature of the claim. Within minutes Professor called me back and had me on a conference call with Alpheus, who not only empathised with the situation but kept me calm on my way to the client’s house. He told me exactly what to do and what to ask to enable them to assist, and Alpheus would constantly call me throughout the process. He was there every step of the way.
Sipho Zulu
Client
I do believe that call centre staff don’t always realise the vital part they play in the broker’s life and how their support can either make or break the client-broker relationship. I would like to thank Alpheus Tebeila for his response and efficient work ethic. He was my hero over the weekend. We were busy from Saturday at around 3pm until Sunday morning at around 8.30am, and he assisted me with everything from a security guard to the towing of the vehicles out of the garage due to the fire brigade being concerned that the structure would fall onto the vehicles, and the vehicles having been unable to move due to the keys being in the fire.
William Louw
Client Team Leader

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